At Rick Simpson Oil Shop, we want every customer to have a straightforward and positive shopping experience. If you need to return an order, this policy explains the process, the circumstances in which returns and refunds may be available, and how to contact us.
This policy applies to purchases made through ricksimpsonoilshop.uk.
Nothing in this policy is intended to limit or exclude any legal rights you may have under applicable UK consumer law.
If you purchase goods from us online as a consumer, you may have statutory rights under UK consumer protection legislation.
Depending on the circumstances, these rights may include the right to:
Our returns policy does not affect your statutory rights.
For most goods purchased online, consumers have a statutory 14-day cancellation period beginning when the goods come into their physical possession.
You do not generally have to provide a reason for cancelling during this period.
If you decide to cancel an eligible order:
You do not have to use a particular cancellation form, provided your communication clearly states that you wish to cancel.
Unless we have agreed to collect the goods, you are generally responsible for returning goods after exercising your cancellation right.
Returned products should be:
We recommend using a tracked delivery service for valuable returns.
Return address:
Rick Simpson Oil Shop
Certain sealed products may not be eligible for cancellation once their protective seal has been opened where the goods are no longer suitable for return for health protection or hygiene reasons.
This can be particularly relevant to sealed consumable products and products intended for personal use.
Where this exception applies, we will clearly communicate the relevant restrictions before or at the time of purchase.
This does not remove your statutory rights where a product is faulty, damaged, misdescribed or otherwise does not conform to the contract.
If you receive an item that is:
please contact us as soon as reasonably possible.
Please provide:
We will assess the issue and explain the available remedy.
Depending on the circumstances, this may include a repair, replacement, price reduction or refund, in accordance with your statutory rights.
If your order arrives visibly damaged, please contact us promptly.
Where possible, take photographs of:
This information may help us investigate the issue with the delivery provider.
Please retain the original packaging until the matter has been resolved.
Where you are entitled to a refund, we will process it in accordance with applicable law.
For a statutory cancellation, refunds generally include the cost of standard delivery that you originally paid. If you selected a more expensive delivery service, we are generally only required to refund the amount equivalent to the least expensive standard delivery option we offered.
Where applicable, refunds will normally be made using the same payment method used for the original transaction, unless another arrangement has been expressly agreed.
For statutory cancellations, the applicable regulations generally require reimbursement within 14 days of receiving the returned goods or, where applicable, evidence that they have been sent back.
Where you cancel an eligible online purchase because you have simply changed your mind, you may generally be responsible for the direct cost of returning the goods unless we have agreed otherwise.
Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, different rules may apply and we will discuss the appropriate return arrangements with you.
Certain products may be excluded from cancellation rights under applicable consumer law.
Examples can include:
The specific circumstances of an individual product will determine whether an exception applies.
We will not use this section to exclude rights that cannot legally be excluded.
Products purchased using a promotional code or discount remain subject to applicable consumer rights.
A discount does not remove statutory rights relating to faulty, misdescribed or non-conforming goods.
Where a refund is due, the amount refunded will take into account the actual amount paid for the returned product, subject to applicable law.
If you would prefer an exchange rather than a refund, please contact us.
Where an exchange is appropriate and available, we will explain the options available to you.
An exchange does not remove any statutory rights you may have in relation to faulty or non-conforming goods.
To request a return or refund, please contact us
Please include:
Order number:
Name:
Date of purchase:
Product:
Reason for return:
Photographs, if applicable:
For change-of-mind cancellations, simply state clearly that you wish to cancel your order.
If you contact us before your order has been dispatched, we will try to cancel the order before it leaves our fulfilment process.
If the order has already been dispatched, you may need to follow the applicable returns or cancellation procedure.
Your statutory rights remain unaffected.
Once we have confirmed that a refund is due, we will process it using the applicable payment method.
The time it takes for the money to appear in your account may also depend on your bank, card issuer or payment provider.
If you believe a refund has been processed but it has not appeared after the expected processing period, please contact us.
If you have any questions about our Refund & Returns Policy, please contact us.
Rick Simpson Oil Shop
Website: ricksimpsonoilshop.uk
Email: info@ricksimpsonoilshop.uk
We aim to handle all return and refund enquiries fairly, clearly and promptly.
