Privacy Policy

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At Rick Simpson Oil Shop, we respect your privacy and are committed to protecting the personal information you provide when using our website, ricksimpsonoilshop.uk.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared and the rights you may have regarding your personal information.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.


1. Who We Are

The Website is operated by:


Trading Name: Rick Simpson Oil Shop
Website: ricksimpsonoilshop.uk

For privacy-related enquiries, please contact us.


2. Information We Collect

Depending on how you interact with our Website, we may collect different types of information.

Information You Provide Directly

When you create an account, place an order, contact us or subscribe to communications, we may collect information such as:

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Account login information
  • Order and transaction details
  • Information contained in messages you send to us
  • Preferences you provide when communicating with us

Please do not provide unnecessary sensitive personal information when contacting us.

Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate location derived from IP address
  • Date and time of visits
  • Website interaction information

This information may be collected through cookies, analytics tools and similar technologies.


3. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Managing customer accounts
  • Processing payments
  • Arranging delivery
  • Responding to customer enquiries
  • Providing customer support
  • Sending important order notifications
  • Maintaining and improving our Website
  • Detecting and preventing fraud or misuse
  • Maintaining website security
  • Understanding how visitors use our Website
  • Complying with legal and regulatory obligations
  • Sending marketing communications where permitted and where you have provided the appropriate consent

We will only use your information for purposes that are lawful and appropriate.


4. Legal Basis for Processing

Where UK data-protection law applies, we rely on one or more lawful bases for processing personal information.

These may include:

Contract

We may need to process your information to provide products or services you have requested, process an order or manage your customer account.

Legal Obligation

We may process information where necessary to comply with applicable legal, accounting, tax or regulatory requirements.

Legitimate Interests

We may process certain information where necessary for legitimate business purposes, such as maintaining website security, preventing fraud or improving our services, provided that our interests do not override your rights.

Consent

Where consent is required, we will ask for it before carrying out the relevant processing. You may withdraw consent where applicable.


5. Orders and Payments

When you place an order through our Website, information necessary to process the transaction may be shared with relevant payment processors, delivery companies and service providers.

We do not intend to store complete payment-card details on our own servers where payment processing is handled by a third-party payment provider.

Payment providers may process your information according to their own privacy policies and terms.


6. Delivery Information

To fulfil an order, we may provide relevant information to delivery or fulfilment providers.

This may include:

  • Recipient name
  • Delivery address
  • Contact telephone number, where required
  • Email address, where required
  • Order or delivery reference

We only provide information reasonably necessary for fulfilling and delivering your order.


7. Who We Share Your Information With

We may share personal information with trusted third parties where necessary to operate our Website and provide our services.

These may include:

  • Payment processors
  • Delivery and fulfilment providers
  • Website hosting providers
  • IT and security providers
  • Email service providers
  • Analytics providers
  • Website maintenance providers
  • Professional advisers
  • Legal or regulatory authorities where required by law

We do not sell your personal information to third parties.

We only share information where there is an appropriate reason and, where applicable, a lawful basis for doing so.


8. International Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data-protection requirements.

Where required, appropriate safeguards may include recognised contractual or legal mechanisms for international data transfers.


9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained may depend on:

  • The nature of the information
  • Why we collected it
  • Whether you have an active customer account
  • Legal and accounting requirements
  • Our legitimate business needs
  • The resolution of disputes or complaints

Certain transaction and accounting information may need to be retained for longer periods where required by law.


10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Security measures may include:

  • Secure website connections
  • Password protection
  • Access controls
  • Website security monitoring
  • Software and plugin updates
  • Regular security maintenance
  • Secure payment processing through appropriate providers

However, no online transmission or storage system can be guaranteed to be completely secure.


11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

Right of Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

Right to Restrict Processing

You may have the right to ask us to restrict how we use your information in certain circumstances.

Right to Object

You may have the right to object to certain types of processing, including some processing based on legitimate interests.

Right to Data Portability

In certain circumstances, you may request your information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw that consent at any time.

These rights are subject to certain legal exceptions and limitations.


12. How to Exercise Your Rights

If you would like to exercise any applicable data-protection rights, contact us

Please provide enough information for us to understand your request and verify your identity where reasonably necessary.

We will respond within the timeframe required by applicable data-protection law.


13. Children’s Privacy

Our Website is not intended for children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.


14. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information or wish to exercise your data-protection rights, please contact us.

Rick Simpson Oil Shop
Website: ricksimpsonoilshop.uk
Email: info@ricksimpsonoilshop.uk